01 — Research

Discovery
audit.

Forty-two interviews, three field visits and a wall of stickies — distilled into the five tensions that shape every decision downstream.

Interviews
42
Quotes
318
Themes
11
Field notebook · v3
"We don't need another dashboard. We need to stop checking five of them."P14 · Ops lead
"The first ten minutes decide whether I'll trust the tool."P03 · New user
"Honestly? I just keep a spreadsheet open next to it."P27 · Power user
Onboard friction
Trust gap
Notification fatigue
Shadow tools
Hand-off blur
Affinity map · cluster 04
Where work goes to hide